The following Terms and Conditions will apply to your booking one of our retreats. Please read them carefully as you will be bound by them.
These Terms shall constitute the entire agreement between Soul 2 Soul Global and the Client relating to the subject matter herein, and shall constitute a binding agreement. There is no verbal or written; representation, warranty, prior agreement, or description of services, other than as expressed herein.
The contract and booking are made with, and services will be provided by Soul 2 Soul Global. By booking a retreat, you agree to be bound by these Terms and Conditions that govern the relationship, the cancellation policy, and limitations of liability. These Terms and Conditions affect your rights and designate the governing law and forum for the resolution of any and all disputes.
BOOKING TRIPS & THE CONTRACT
All persons wishing to make a booking have carefully read and understand the Terms and Conditions that follow. By making a booking with Soul 2 Soul Global, you accept on behalf of yourself and all those named on the booking, to be bound by these Terms and Conditions. A booking is accepted and becomes definite only from the date when Soul 2 Soul Global sends a confirmation email, and when you have completed the deposit and/or full payment.
A Soul 2 Soul Global team member will contact you within 48 hours, regarding your completed registration to confirm your participation in your selected retreat. Confirmation of your participation does not necessarily mean that your trip is confirmed to run. Soul 2 Soul Global asks that you refrain from purchasing non-refundable travel until you receive an email confirmation from the Soul 2 Soul Global staff. In order for our retreats to take place, we require a minimum of 6 participants.**Please note that Soul 2 Soul Global only offers retreats and related activities to those 18 years of age and over.
DEPOSITS
For select advertised retreats and dates, a non-refundable deposit per person plus submission of our online booking form is required to complete your booking.
You may book a retreat with a deposit (down payment) until 40 days prior to the retreat start date, after which full payment is required to secure your spot (if any are still available).
The remaining balance of your retreat payment is due 40 days before the retreat begins. We will notify you of the balance due date after your deposit has been processed.
If the final balance is not received by the due date, then your booking cannot be guaranteed and Soul 2 Soul Global reserves the right to cancel your booking and forfeit your deposit.
*Please note deposits made on all bookings are non-refundable and non-creditable due to the requirement to purchase non-refundable and non-transferable essentials including but not limited to accommodation reservations, etc. on your behalf to secure your spot on the retreat.
Deposit payments can be transferred to another retreat taking place within one calendar year if you notify us 61 days or more before the retreat start date.
Deposits are paid via Zelle, PayPal, or Cash App and can be paid with all major credit cards or PayPal balances.
We DO NOT keep your credit card on file. When we send over an invoice, you must re-enter your credit card information.
REFUND / CANCELLATION
We understand that unexpected events can arise that can affect your plans.
If you cancel more than 61 days before the retreat start date, you may request to transfer your deposit or full payment to a future retreat, without penalty. Retreats vary in pricing (due to time of year, city, accommodations, etc.). Please note that any difference in pricing would be the responsibility of the retreat goer and must be paid at the time of transfer/re-booking.
BALANCE TRANSFER
Full and partial retreat payments can be transferred to another retreat taking place within one calendar year if you notify us 61 days or more before the retreat start date.
There is a $100 transfer fee associated with making this change but avoids incurring the cancellation fee.
You may also transfer the balance to another couple if you inform us 61 days or more in advance. You may only transfer your retreat deposit/full payment one time.
PRICING
All retreat prices shown are per person and are quoted and payable in USD. Mexico City trip prices are quoted and payable in USD. Soul 2 Soul Global is not responsible for any fees incurred due to currency exchange or fees charged by your credit card/bank for processing funds in another currency.
Soul 2 Soul Global reserves the right to alter the prices of any of the travel arrangements shown on our website. You will be advised of the current price of the travel arrangement you wish to book before your contract is confirmed.
Unless stated otherwise, the price of your travel arrangement includes each and all of the component parts described within your booking confirmation invoice.
Not included in the price of your travel arrangement are flights, airport transfer, travel insurance, excess baggage charges, tipping, and any food or drink or additional excursions or activities which are not confirmed as being part of your retreat arrangements. Additionally, any items or services purchased during a retreat are not included in the cost of your travel arrangement unless specifically stated.
Flight arrangements, additional hotel days (before or after the retreat), add-on excursions can be booked through our preferred travel partner, Curated Global Travel (Email: michael@curatedglobaltravel.com), at additional cost.
MEDICAL CONDITIONS & SPECIAL REQUIREMENTS
The Client must inform Soul 2 Soul Global on our registration form of any medical conditions, pregnancy, disability, or any other mental and or physical condition which may affect fitness to travel, including medications you are currently taking. Failure to notify us may result in the Client being refused certain activities during the retreat at the Client’s own expense. Some retreats may be unsuitable for Clients due to age, mobility, disability, pregnancy, or physical or mental conditions, please email if you have concerns.
It is absolutely vital that you are accurate with your fitness level and medical conditions for your own safety.
Soul 2 Soul Global will do its best to meet special requests including dietary or physical limitations but such requests may not always be possible depending on the retreat, in which case Soul 2 Soul Global reserves the right to refuse Clients with certain conditions.
Soul 2 Soul Global will do its best to meet the Client’s special requests including dietary, but such requests do not form part of the Contract and therefore Soul 2 Soul Global is not liable for not providing these requests.
As a client, you MUST carry medical insurance. Medical facilities vary from country to country and Soul 2 Soul Global will do its absolute best to connect you to a proper medical facility as needed but makes no representations and gives no warranties in relation to the standard of such treatment.
FINAL PAYMENTS
For all retreats, the payment of the FINAL balance of the retreat price is due 40 days prior to the retreat start date in the currency advertised.
If a booking is made within less than 40 days, your deposit including full payment will be required at your initial sign-up. We DO NOT accept sign-ups less than 30 days prior to the retreat start date.
We break down payments into two payments standardly for most retreats.
If the final balance is not received by the due date and there is no concise reason as to why Soul 2 Soul Global reserves the right to treat the Client’s booking as canceled.
Please ensure Soul 2 Soul Global is on your contact list so our emails do not go to your SPAM folder!