The following Terms and Conditions will apply to your booking one of our retreats. Please read them carefully as you will be bound by them.
These Terms shall constitute the entire agreement between Soul 2 Soul Global and the Client relating to the subject matter herein, and shall constitute a binding agreement. There is no verbal or written; representation, warranty, prior agreement, or description of services, other than as expressed herein.
The contract and booking are made with, and services will be provided by Soul 2 Soul Global. By booking a retreat, you agree to be bound by these Terms and Conditions that govern the relationship, the cancellation policy, and limitations of liability. These Terms and Conditions affect your rights and designate the governing law and forum for the resolution of any and all disputes.
All persons wishing to make a booking have carefully read and understand the Terms and Conditions that follow. By making a booking with Soul 2 Soul Global, you accept on behalf of yourself and all those named on the booking, to be bound by these Terms and Conditions. A booking is accepted and becomes definite only from the date when Soul 2 Soul Global sends a confirmation email, and when you have completed the deposit and/or full payment.
A Soul 2 Soul Global team member will contact you within 48 hours, regarding your completed registration to confirm your participation in your selected retreat. Confirmation of your participation does not necessarily mean that your trip is confirmed to run. Soul 2 Soul Global asks that you refrain from purchasing non-refundable travel until you receive an email confirmation from the Soul 2 Soul Global staff. In order for our retreats to take place, we require a minimum of 6 participants.
**Please note that Soul 2 Soul Global only offers retreats and related activities to those 18 years of age and over.
For select advertised retreats and dates, a non-refundable deposit per person plus submission of our online booking form is required to complete your booking.
You may book a retreat with a deposit (down payment) until 40 days prior to the retreat start date, after which full payment is required to secure your spot (if any are still available).
The remaining balance of your retreat payment is due 40 days before the retreat begins. We will notify you of the balance due date after your deposit has been processed.
If the final balance is not received by the due date, then your booking cannot be guaranteed and Soul 2 Soul Global reserves the right to cancel your booking and forfeit your deposit.
*Please note deposits made on all bookings are non-refundable and non-creditable due to the requirement to purchase non-refundable and non-transferable essentials including but not limited to accommodation reservations, etc. on your behalf to secure your spot on the retreat.
Deposit payments can be transferred to another retreat taking place within one calendar year if you notify us 61 days or more before the retreat start date.
Deposits are paid via Zelle, PayPal, or Cash App and can be paid with all major credit cards or PayPal balances.
We DO NOT keep your credit card on file. When we send over an invoice, you must re-enter your credit card information.
We understand that unexpected events can arise that can affect your plans.
If you cancel more than 61 days before the retreat start date, you may request to transfer your deposit or full payment to a future retreat, without penalty. Retreats vary in pricing (due to time of year, city, accommodations, etc.). Please note that any difference in pricing would be the responsibility of the retreat goer and must be paid at the time of transfer/re-booking.
Full and partial retreat payments can be transferred to another retreat taking place within one calendar year if you notify us 61 days or more before the retreat start date.
There is a $100 transfer fee associated with making this change but avoids incurring the cancellation fee.
You may also transfer the balance to another couple if you inform us 61 days or more in advance. You may only transfer your retreat deposit/full payment one time.
All retreat prices shown are per person and are quoted and payable in USD. Mexico City trip prices are quoted and payable in USD. Soul 2 Soul Global is not responsible for any fees incurred due to currency exchange or fees charged by your credit card/bank for processing funds in another currency.
Soul 2 Soul Global reserves the right to alter the prices of any of the travel arrangements shown on our website. You will be advised of the current price of the travel arrangement you wish to book before your contract is confirmed.
Unless stated otherwise, the price of your travel arrangement includes each and all of the component parts described within your booking confirmation invoice.
Not included in the price of your travel arrangement are flights, airport transfer, travel insurance, excess baggage charges, tipping, and any food or drink or additional excursions or activities which are not confirmed as being part of your retreat arrangements. Additionally, any items or services purchased during a retreat are not included in the cost of your travel arrangement unless specifically stated.
Flight arrangements, additional hotel days (before or after the retreat), add-on excursions can be booked through our preferred travel partner, Curated Global Travel (Email: firstname.lastname@example.org), at additional cost.
The Client must inform Soul 2 Soul Global on our registration form of any medical conditions, pregnancy, disability, or any other mental and or physical condition which may affect fitness to travel, including medications you are currently taking. Failure to notify us may result in the Client being refused certain activities during the retreat at the Client’s own expense. Some retreats may be unsuitable for Clients due to age, mobility, disability, pregnancy, or physical or mental conditions, please email if you have concerns.
It is absolutely vital that you are accurate with your fitness level and medical conditions for your own safety.
Soul 2 Soul Global will do its best to meet special requests including dietary or physical limitations but such requests may not always be possible depending on the retreat, in which case Soul 2 Soul Global reserves the right to refuse Clients with certain conditions.
Soul 2 Soul Global will do its best to meet the Client’s special requests including dietary, but such requests do not form part of the Contract and therefore Soul 2 Soul Global is not liable for not providing these requests.
As a client, you MUST carry medical insurance. Medical facilities vary from country to country and Soul 2 Soul Global will do its absolute best to connect you to a proper medical facility as needed but makes no representations and gives no warranties in relation to the standard of such treatment.
For all retreats, the payment of the FINAL balance of the retreat price is due 40 days prior to the retreat start date in the currency advertised.
If a booking is made within less than 40 days, your deposit including full payment will be required at your initial sign-up. We DO NOT accept sign-ups less than 30 days prior to the retreat start date.
We break down payments into two payments standardly for most retreats.
If the final balance is not received by the due date and there is no concise reason as to why Soul 2 Soul Global reserves the right to treat the Client’s booking as canceled.
Please ensure Soul 2 Soul Global is on your contact list so our emails do not go to your SPAM folder!
Any cancellation by a client must be made in writing (via email) and be acknowledged by Soul 2 Soul Global in writing (via email).
Under no circumstances is your deposit refundable. Deposits are required to secure bookings.
If you cancel and you have made additional payments to your deposit, your full balance can be rolled over to another retreat within one calendar year.
Fees apart from the deposit can be refunded in special circumstances including:
In the case of a natural disaster applies to the “Act of God” rule and no fees will be reversed.
Soul 2 Soul Global reserves the right to cancel any retreat for any reason, but will not cancel a retreat less than 30 days before the retreat start date except for unusual or unforeseen circumstances outside Soul 2 Soul Global control. When a retreat is canceled by Soul 2 Soul Global before the agreed date of departure for any reason other than the fault of the Client, the Client can either:
Transfer their deposit to another retreat taking place within one calendar year, or:
Receive a full refund of all monies paid under the contract as soon as possible.
Soul 2 Soul Global is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the booking such as visas, vaccinations, non-refundable flights or rail, non-refundable car parking, or other fees, loss of earnings, or loss of enjoyment, etc. If the Client is offered a refund but requests an alternate retreat of a higher value than that originally booked, then the Client must pay the difference in price. Where after departure a significant element of the trip contracted for cannot be provided, Soul 2 Soul Global will make suitable alternative arrangements for the continuation of the trip. If it is not possible to provide a suitable alternative or the Client reasonably rejects any suitable alternatives, Soul 2 Soul Global will provide the Client a refund of unused tour portions. Where a significant alteration or cancellation occurs which is not due to Force Majeure or other circumstances beyond the Soul 2 Soul Global’s control, Soul 2 Soul Global will in some circumstances offer compensation. Significant alterations do not include the substitution of a transportation method, modification of itineraries, change in hotel accommodation, or meal offering.
All Soul 2 Soul Global retreats DO NOT include national or international airfare. Soul 2 Soul Global strongly recommends you wait until the trip is confirmed to run before booking airfare or making any non-refundable travel arrangements.
Soul 2 Soul Global recommends Clients obtain travel medical insurance. This insurance must cover personal injury and emergency medical expenses including, but not limited to, helicopter evacuation, air ambulance, and repatriation.
It is strongly recommended the coverage be extended to include cancellation, curtailment, and all other expenses that might arise as a result of loss, damage, injury, delay, or inconvenience occurring to the Client during travel. Soul 2 Soul Global shall have no liability for loss, theft of, or damage to baggage or personal effects. Personal belongings lost or stolen while unattended by the client in public lounges or other public areas, whether on board a train, bus, or another mode of transportation, publicly owned or operated by Soul 2 Soul Global or elsewhere, are not reimbursable. Losses due to ordinary wear and tear, and other acts of God are not reimbursable. Soul 2 Soul Global cannot accept responsibility for and in no event shall be liable for loss or damage of valuables or other articles left in or on facilities used by Soul & Trail such as hotels, expedition vehicles, or any other mode of transportation. The Client acknowledges that the cost of Soul & Trail retreats does not include insurance and that the Client has been advised to obtain separate coverage at an additional cost. When obtaining travel insurance, the Client must ensure the insurer is aware of the type of travel to be undertaken.
Soul 2 Soul Global Retreat Leaders, local guides, or other representatives' decisions will at all times be final on all matters likely to affect the safety and well-being of the trip. We reserve the right to prohibit any traveler from continuing on a trip with no right of refund if, in our opinion, that traveler’s actions pose a threat to the safety to self or of others or if the traveler’s actions and/or behaviors are harming the enjoyment of the trip for others.
Evacuations costs are to be covered by the person being evacuated.
Valid Passport: The Client must be in possession of a valid passport required for entry, departure, and travel to retreat destinations (passport must be valid 6 months past the return date), all visas, permits, and certificates including vaccination certificates (if required), insurance policies, etc. are required for the whole of the journey. The Client accepts full responsibility for obtaining all such documents, visas, and permits prior to the start of the retreat and is solely responsible for any adverse consequences resulting from missing or defective documentation. Any information or advice given by Soul 2 Soul Global regarding visas, vaccinations, climate, clothing, baggage, special equipment, etc. is purely advisory, provided as a courtesy to the Client and Soul 2 Soul Global is not responsible for any errors or omissions as to the information provided by third parties such as the appropriate governmental authorities.
Retreat Details: To expedite the obtaining of travel documents and flight bookings please note that all international trip-related documents such as Retreat Planning Guides will be sent via email once the trip is confirmed to run. Soul 2 Soul Global will aim to confirm trips within a reasonable timeframe.
If a Client has a complaint against Soul 2 Soul Global, the Client must first inform the Retreat Leader or guide at the earliest opportunity to allow the grievance to be rectified. If satisfaction is not reached, contact Soul 2 Soul Global’s Chief Executive Officer whilst on retreat so that Soul 2 Soul Global is provided the opportunity to rectify the matter. Failure to indicate dissatisfaction whilst on retreat will result in the Client’s ability to claim compensation from Soul 2 Soul Global being extinguished or at least reduced. If satisfaction is still not reached through these means on the retreat then any further complaint must be put in writing to Soul 2 Soul Global within 30 days of the end of the trip.
The Client acknowledges he/she/they may be visiting places where the political, cultural, and geographical attributes present certain risks, dangers, and physical challenges greater than those present in their daily life. By booking travel with Soul 2 Soul Global, the Client acknowledges they have considered the potential risks, dangers and challenges, and expressly assumes the risks attendant to such travel conditions. The Client is solely responsible for acquainting themselves with the customs, weather conditions, physical challenges, and laws in effect at each stop along the itinerary and is encouraged to locate or make contact prior to embarkation with their local embassy or consulate at the trip destination.
Hotels/accommodation, shuttle services, excursions or other elements of Soul 2 Soul Global may be arranged by Soul 2 Soul Global with local suppliers who may themselves engage the services of local operators and/or sub-contractors. Soul 2 Soul Global will at all times endeavor to appoint reputable and competent local suppliers. The terms and conditions of the suppliers will be applicable. These may limit or exclude the liability of the supplier. The liability of Soul 2 Soul Global will not exceed that of any supplier. Local laws and regulations of the relevant country will be relevant in assessing the performance of the services of any supplier. Neither Soul 2 Soul Global nor any carrier is liable for independent contractors.
We take your safety and well-being very seriously, which is why we partner with trained professionals for our all of domestic and international retreats. However, you are ultimately responsible for your safety, which is why we ask all retreat participants to sign a liability waiver before departure. To avoid possibly dangerous situations, it is extremely important that you obey any rules and regulations imposed by the Soul 2 Soul Global Retreat Leaders and/or Local Guides and instructions given by them.
Soul 2 Soul Global reserves the right to prohibit any Client from continuing on a trip with no right of refund if in our opinion, that Client’s actions pose a threat to the safety of them, others, or if that Client’s actions or behaviors are seriously jeopardizing the enjoyment of the trip for others. The decision of the Soul 2 Soul Global Retreat Leader or representative will at all times be final on all matters likely to affect the safety and well-being of the trip. All Clients must, at all times, strictly comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and Soul 2 Soul Global will not accept responsibility or liability for any Client who contravenes any laws or other regulations of any country visited.
Most Soul 2 Soul Global trips should not be overly strenuous for people who are healthy and reasonably fit. If you (or anyone on whose behalf you are booking) are affected by any condition, medical or otherwise, that might affect your or other people’s enjoyment of the trip, you must advise us of this at the time of booking. If your health or fitness changes between the time of booking and your trip departure date, you must notify the Soul 2 Soul Global office of these changes before the retreat starts.
In the course of participation in a Soul 2 Soul Global retreat, photos or videos may be taken by participants, guides and professional photographers, and/or videographers. These images may be used in any Soul 2 Soul Global promotional materials, website, all social media platforms (e.g., Instagram), etc., unless Clients specifically request to the photographer or in writing to Soul 2 Soul Global, to not use any material your image is depicted in. Otherwise, permission is granted to Soul 2 Soul Global to perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.
Soul 2 Soul Global and its partners reserve the right to alter retreat programs and itineraries due to weather, road conditions, or other circumstances. These programs may be changed or canceled at any moment during the trip to assure the safety of our clients and staff. No responsibility is accepted for losses, expenses due to delays, changes of flights, or other services because of strikes, accidents, sickness, damage, negligence, weather, war, pandemic, changes in schedules, or other similar causes. Soul 2 Soul Global and its partners do not assume responsibility for accidents or deaths that can be traced to the participant's negligence, acts of third parties, or exterior circumstances such as weather, natural occurrences, war, pandemic, or other similar causes.
To ensure that retreats run smoothly, Soul 2 Soul Global needs to use personal information (such as name, address, special needs, health conditions, dietary requirements, etc.) provided by Clients to Soul 2 Soul Global and also pass on such information to other outfitters/guides or suppliers involved in the operation of the retreat. Soul 2 Soul Global will apply appropriate security measures to protect such personal data and will only pass on data that is applicable to outfitters or suppliers responsible for the retreat. By completing the Soul & Trail Retreat Booking Form, Clients consent to this information being transferred as required.
Soul 2 Soul Global is not responsible for any improper or non-performance of any services forming part of the Contract which are wholly attributable to the fault of the Client, the unforeseeable or unavoidable act or omission of a third party unconnected with the provision of any services to be provided under the Contract; unusual and unforeseeable circumstances beyond the control of Soul 2 Soul Global and/or the relevant supplier, the consequences of which could not have been avoided even if all due care had been exercised including (but not limited to) an event of force majeure, pandemic; or any event which Soul 2 Soul Global and/or the relevant supplier could not even with all due care have foreseen or forestalled.
In the event that Soul 2 Soul Global is responsible for any death, injury, or illness caused by the negligent acts and/or omissions of its suppliers of services that form part of the Contract then Soul 2 Soul Global limits its liability.
The Client acknowledges that the nature of the retreat is adventurous and may involve a significant amount of personal risk. The Client hereby assumes all such risk and does hereby release Soul 2 Soul Global from all claims and causes of action arising from any damages or injuries or death resulting from these inherent risks. At the time of payment, the Client is required to sign Soul 2 Soul Global’s RELEASE OF LIABILITY, WAIVER OF CLAIMS, ASSUMPTION OF RISKS, AND INDEMNITY AGREEMENT. Please read carefully.
In the event that any term(s) or condition(s) contained herein is unenforceable or void by operation of law or as being against public policy or for any other reason than such term or condition shall be deemed to be severed from this Agreement or amended accordingly only to such extent necessary to allow all remaining Terms and Conditions to survive and continue as binding.
These Terms and Conditions shall inure to the benefit of and be binding upon Soul 2 Soul Global and the Client and their respective heirs, legal personal representatives, successors, and assigns.
The Contract and these Terms and Conditions are subject to the laws of the United States of America.
These Booking Terms and Conditions may only be waived or amended by written mutual consent. When a Client completes, submits, and makes the payment for booking their place for a retreat, they agree to accept all these conditions, and when the booking is accepted, Soul 2 Soul Global agrees to carry out the obligations as defined therein.
Soul 2 Soul Global reserves the right to update and/or alter these terms and conditions at any given time, and it is the Client’s responsibility to be familiar with them. The latest terms and conditions may be found on Soul 2 Soul Global’s website.